Refund policy

Return Policy:

Returns Eligibility: We accept returns only for faulty or defective products, not because you changed your mind, This is due to each product being made per order so each product is made especially for you and wouldn’t exist otherwise.

Timeframe for Returns: Customers must notify us of any faulty or defective products within 30 days of receiving the item. Proof of Purchase: To initiate a return, customers must provide proof of purchase, such as a receipt or order confirmation email.

Condition of Returned Items: Returned items must be unused, in the same condition as received, and in their original

packaging. Inspection Process: Upon receiving the returned item, our team will inspect it to verify the fault or defect.

Refund Process: If the product is confirmed to be faulty or defective, we will issue a refund to the original payment method within 14 days.

Exclusions: Products damaged due to misuse, neglect, or normal wear and tear are not eligible for returns, 

Return Shipping: Customers are responsible for the cost of return shipping unless the product is confirmed to be faulty or defective.

Contact Information: For any inquiries regarding returns, customers can contact our customer service team at [email: trademe8590@yahoo.co.nz phone: 0272374532].

Legal Compliance: Our return policy complies with New Zealand consumer rights laws and regulations.

Modification of Terms: We reserve the right to modify or update our return policy at any time without prior notice. By making a purchase from our store, you agree to abide by the terms and conditions outlined in this return policy.